At STEEZE, we respect your privacy and are committed to protecting the personal information you provide when you visit or purchase from our online store.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your personal information.

1. Information We Collect

When you visit or use the STEEZE website, place an order, contact us, or otherwise interact with our store, we may collect:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order details and purchase history
• Payment-related information necessary to process your order
• Information you provide when contacting customer support
• Technical and website usage information

We may automatically collect information such as your IP address, browser type, device information, operating system, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations and updates
• Provide customer support
• Process returns, exchanges, and refunds
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized activity
• Maintain website and payment security
• Comply with applicable laws and legal obligations
• Send promotional communications where permitted and where appropriate consent has been provided

3. Shopify and Third-Party Services

STEEZE uses Shopify to operate its online store.

We may also use third-party service providers for:

• Payment processing
• Shipping and delivery
• Order fulfilment
• Website analytics
• Customer communication
• Marketing and advertising
• Fraud prevention
• Security and technical services

These providers may process personal information as necessary to provide their services or as otherwise permitted by applicable law.

4. Cross-Border Data Transfers

Some of our service providers, including Shopify, payment processors, and analytics providers, may store or process personal information on servers located outside India. Where this occurs, we take reasonable steps to ensure such providers maintain appropriate data protection standards.

5. Payment Information

Payments may be processed through third-party payment providers.

STEEZE generally does not store complete payment-card information on its own systems. Payment information is handled by the relevant payment provider according to its security and privacy practices.

6. Cookies

STEEZE and our service providers may use cookies, pixels, tags, and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website traffic
• Improve website performance
• Measure marketing effectiveness
• Provide relevant advertising where applicable
• Help detect fraudulent activity

You may control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

7. Marketing Communications

Where permitted and where you have provided the required consent, we may use your contact information to send:

• New product announcements
• Product launches
• Special offers
• Discounts
• Promotions
• Brand updates

You can unsubscribe from marketing emails using the unsubscribe option provided in the communication.

You may also contact us at support@steeze.in to request that your information no longer be used for direct marketing, subject to applicable legal requirements.

8. Transactional Communications

Even if you opt out of marketing communications, we may still contact you regarding your transactions, including:

• Order confirmations
• Payment confirmations
• Shipping updates
• Delivery information
• Returns and exchanges
• Refunds
• Important service or policy updates

9. How We Share Information

We do not sell your personal information as a standalone product.

We may share information with trusted service providers where reasonably necessary to operate our business, including:

• Shopify and ecommerce service providers
• Payment processors
• Shipping and logistics partners
• Fulfilments partners
• Technology and hosting providers
• Analytics and marketing providers
• Customer-support providers
• Fraud-prevention and security providers

We may also disclose information when required by law or when reasonably necessary to protect our rights, property, safety, or customers.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary for purposes such as:

• Fulfilling orders
• Providing customer support
• Maintaining transaction records
• Resolving disputes
• Preventing fraud
• Complying with applicable legal, tax, accounting, and regulatory requirements

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

12. Your Privacy Choices

Depending on applicable law, including the Digital Personal Data Protection Act, 2023, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise concerns regarding the handling of your personal information

To make a privacy-related request, contact support@steeze.in. We may need to verify your identity before processing certain requests.

13. Children's Privacy

STEEZE does not knowingly collect personal information from individuals under 18 years of age without appropriate parental or guardian consent.

If you believe a minor has provided personal information to us without appropriate consent, please contact support@steeze.in so we can take appropriate action, including deletion of the relevant information.

14. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.

STEEZE is not responsible for the privacy practices of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

15. Instagram and Social Media

STEEZE may maintain social-media accounts, including Instagram.

Instagram: @steeze.in_

Interactions with our social-media pages may be subject to the privacy policies and terms of the relevant social-media platform.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the top of this policy.

17. Grievance Officer

In accordance with applicable Indian law, including the Information Technology Act, 2000 and rules made thereunder, the details of our Grievance Officer are as follows:

Name: steeze Email: support@steeze.in Response Time: We aim to acknowledge grievances within a reasonable timeframe and resolve them as promptly as possible in accordance with applicable law.

(Note: Please insert the Grievance Officer's name before publishing — this is typically the store owner or a designated point of contact.)

18. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, contact:

STEEZE Email: support@steeze.in Instagram: @steeze.in_

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.

19. Applicable Law

This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of India, including the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000.

Nothing in this Privacy Policy is intended to limit any rights available to consumers under applicable Indian law.