Refund policy

Return & Exchange Policy

At STEEZE, we are committed to delivering quality products and providing our customers with a transparent shopping experience. Please read this Return & Exchange Policy carefully before placing an order.

1. About Our Production Model

STEEZE products are made-to-order (print-on-demand). Each item is printed specifically for your order after it is placed, rather than shipped from pre-existing stock. This allows us to offer a wider range of designs and sizes, but it also means:

  • Change-of-mind or buyer's remorse returns are not possible once production has begun, as made-to-order items cannot be restocked or resold.
  • Size exchanges require producing a new item rather than swapping from inventory, and are therefore subject to production capacity and lead time rather than simple stock availability.
  • Processing and delivery timelines reflect both production time and shipping time — please account for both when placing an order.

2. General Policy

  • Returns due to change of mind or buyer's remorse are not accepted once an order has been placed.
  • Returns or exchanges are available for damaged, defective, incorrect, or manufacturing-defective products, subject to the conditions below.
  • Size or fit exchanges may be accepted within the specified timeframe, subject to production capacity (see Section 1).
  • If an eligible replacement size cannot be produced within a reasonable timeframe, store credit may be issued.
  • Eligible refunds will generally be processed to the original payment method. For eligible COD refunds, STEEZE may process the refund through bank transfer or another suitable method.

3. Eligibility for Returns & Exchanges

Product Condition

The product must be:

  • Unworn and unwashed
  • Unused and in its original condition
  • Returned with all original tags attached
  • Returned with original packaging, where applicable
  • Free from stains, odour, perfume, sweat marks, damage, or signs of alteration

Products that have been worn, washed, damaged, altered, or otherwise used may not be eligible for return or exchange.

Timeframe

  • Requests for damaged, defective, or incorrect products must be submitted within 7 days of delivery.
  • Size or fit exchange requests must be submitted within 7 days of delivery.
  • Requests submitted after the applicable timeframe may be rejected unless STEEZE determines that exceptional circumstances apply.

Proof Required

For damaged, defective, or incorrect-product claims, customers may be required to provide:

  • Clear photographs of the product
  • Clear photographs of the packaging and shipping label
  • A short video showing the issue, where reasonably necessary
  • Order number and relevant order details

STEEZE may request additional information to verify a claim.

4. Non-Returnable Situations

The following are generally not eligible for return or exchange:

  • Change of mind
  • Buyer's remorse
  • Incorrect size ordered by the customer, except where a size exchange is permitted under this policy
  • Products that have been worn or washed
  • Products with stains, odour, perfume, sweat marks, or other signs of use
  • Products damaged after delivery due to customer handling
  • Products that have been altered or modified
  • Products returned without required tags or packaging
  • Orders that do not meet the conditions of this policy

Sale & Discounted Products

Discounted, sale, limited-drop, or promotional products may be non-returnable or non-exchangeable for change-of-mind or size-related reasons, where clearly stated on the product or offer. However, eligible claims involving manufacturing defects, damage during delivery, or incorrect products will remain subject to applicable consumer rights and this policy.

5. Damaged Product on Delivery

If your order arrives damaged:

  1. Contact support@steeze.in within 7 days of delivery.
  2. Provide clear photographs and/or video evidence of the damage.
  3. Include your order number and delivery details.

STEEZE will review the claim. If approved, STEEZE may offer:

  • Replacement of the same product, subject to production capacity; or
  • A refund to the original payment method if replacement is not possible.

For approved damage claims caused during delivery, STEEZE will generally arrange or cover the applicable return shipping.

6. Incorrect Product Received

If you receive a product different from what you ordered:

  1. Contact support@steeze.in within 7 days of delivery.
  2. Provide photographs of the product received, tags, packaging, and shipping label.
  3. Provide your order number.

If the claim is approved, STEEZE will arrange:

  • Replacement with the correct product, subject to production capacity; or
  • A refund to the original payment method if the correct product cannot be produced in a reasonable timeframe.

Where the error is attributable to STEEZE, the applicable return shipping cost will be covered by STEEZE.

7. Size & Fit Exchanges

STEEZE may offer one size exchange per order for eligible products, subject to production capacity.

To request a size exchange:

  1. Submit the request within 7 days of delivery.
  2. The product must be unworn, unwashed, unused, and in original condition.
  3. All original tags must remain attached.
  4. The product must pass STEEZE's quality inspection.
  5. The requested replacement size must be able to be produced within a reasonable timeframe.

If the requested size cannot be produced within a reasonable timeframe, STEEZE may offer store credit, subject to the applicable terms.

Because size exchanges involve producing a new item, approved exchanges may take approximately 7–10 business days to dispatch after the returned product has been received and inspected — this is separate from, and in addition to, the refund processing timeline in Section 10.

Customers are responsible for carefully checking the size chart before placing an order.

8. Manufacturing Defects

If you believe your product has a manufacturing defect:

  1. Contact support@steeze.in within 7 days of delivery.
  2. Provide clear photographs or video showing the defect.
  3. Provide your order number and relevant details.

After verification, STEEZE may provide:

  • A replacement product, subject to production capacity; or
  • A refund to the original payment method if a replacement is not possible.

9. Hygiene & Product Usage

For hygiene and quality-control reasons:

  • Products may be tried on only for fitting purposes.
  • Products must not be washed before being returned.
  • Products showing signs of wear, stains, perfume, sweat, odour, washing, alteration, or damage may be rejected.
  • Products that fail the return-condition inspection may be returned to the customer at the customer's expense.

10. Refunds

For approved eligible returns:

  • Refunds will generally be processed to the original payment method.
  • Refund processing will begin after the returned product has been received and successfully inspected.
  • For COD orders, eligible refunds may be processed through bank transfer after the required bank details are provided.

Estimated Refund Processing Timeline

Stage Estimated Time
Request review 2–3 business days
Reverse pickup / return transit ~3–5 business days, where applicable
Product inspection 2–3 business days after receipt
Refund processing 7–10 business days after approval

Actual timelines may vary depending on the payment provider, bank, courier, location, and other circumstances.

Note: Size/fit exchanges follow a separate timeline (see Section 7) since they involve producing a new item, and are not covered by the refund timeline above.

11. Shipping & Return Costs

Damaged, Defective, or Incorrect Products

Where the issue is caused by STEEZE or the product was damaged/incorrect when received:

  • STEEZE will generally arrange the applicable reverse pickup.
  • The applicable return shipping cost will be covered by STEEZE.

Size/Fit Exchanges

For a size or fit exchange requested by the customer:

  • The customer may be responsible for applicable return shipping costs.
  • Reverse pickup availability may depend on the customer's location and courier availability.
  • Any applicable exchange shipping charges will be communicated before the exchange is processed.

Rejected Returns

If a return is rejected because the product does not meet the conditions of this policy, STEEZE may return the product to the customer at the customer's expense.

12. How to Request a Return or Exchange

To request a return or exchange, contact us at:

  • Email: support@steeze.in
  • Instagram: @steeze.in_

Please include:

  • Order number
  • Name used for the order
  • Product name
  • Reason for the request
  • Clear photographs/video where applicable

Do not ship a product back to STEEZE without receiving return instructions first. Unauthorized returns may not be accepted.

13. Contact STEEZE

For questions regarding returns, exchanges, damaged products, or orders, contact:

STEEZE Email: support@steeze.in Instagram: @steeze.in_

We aim to respond to customer queries as soon as reasonably possible.

14. Important Note

This policy is intended to explain STEEZE's standard return and exchange process. Nothing in this policy is intended to limit or exclude any rights or remedies that customers may have under applicable Indian consumer-protection laws.

STEEZE reserves the right to verify all return and exchange claims before approving them.