Shipping policy

We offer reliable Surface and Air shipping options across India using industry-leading logistics partners to ensure fast and secure deliveries.

1. Made-to-Order Processing Time

STEEZE products are made-to-order (print-on-demand). Each item is printed specifically for your order after it is placed. This means dispatch times include both order processing and production time, in addition to the time it takes our courier partner to deliver the package.

2. Dispatch Timelines

Orders placed before 5 PM are processed and dispatched within 1–2 business days.
Orders placed after 5 PM are treated as received the next business day, and are dispatched within 1–2 business days from that point.
Our unit is closed on Sundays and bank holidays. Orders placed on these days will begin processing on the next working day, which may cause minor delays.
During limited drops, sales, or high-order-volume periods, dispatch times may be slightly longer than usual. Any such delays will be communicated where possible.

3. Estimated Delivery Timelines

Once dispatched, estimated delivery times (in addition to dispatch time above) are:

Shipping Method	Estimated Delivery Time
Surface Shipping	4 – 10 business days
Air Shipping	2 – 5 business days

Delivery times are estimates and may vary depending on:

Destination and pin code serviceability
Courier availability
Weather conditions
Public holidays
Regional restrictions or local logistics disruptions
Unforeseen circumstances beyond our control

4. Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout based on your delivery location and the shipping method selected. Any free-shipping thresholds or promotions will be clearly indicated on the website or at checkout.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email and/or SMS containing your tracking number and a link to track your package with our logistics partner.

If you do not receive tracking information within the expected dispatch window, please contact support@steeze.in with your order number.

6. Cash on Delivery (COD) Orders

Where Cash on Delivery is available:

COD orders may be subject to additional verification before dispatch.
Verification may add to the standard processing time noted in Section 2.
Please refer to our Terms of Service for additional COD conditions.

7. Delayed, Lost, or Missing Packages

If your order is significantly delayed, appears lost in transit, or is marked as delivered but not received:

Contact support@steeze.in within 7 days of the expected delivery date.
Provide your order number and tracking details.
STEEZE will investigate the issue with our logistics partner.

Depending on the outcome of the investigation, STEEZE may offer a replacement (subject to production capacity) or a refund.

8. Incorrect or Incomplete Address

STEEZE is not responsible for delivery delays or failures caused by an incorrect, incomplete, or outdated address provided at checkout.

If you notice an error in your shipping address after placing an order, contact support@steeze.in as soon as possible. We will try to update it before dispatch, but changes may not be possible once an order has entered production or been handed to our courier partner.

9. Domestic Shipping Only

At this time, STEEZE ships only within India. We do not currently offer international shipping.

10. Multiple Items and Split Shipments

Orders containing multiple items may occasionally be shipped in separate packages due to production or logistics reasons. This will not result in additional shipping charges unless communicated otherwise.