Terms of service

Welcome to STEEZE. These Terms of Service govern your use of the STEEZE website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About STEEZE

STEEZE is an online clothing and lifestyle brand.

Our website allows customers to browse products, place orders, make payments, and contact us regarding products and orders.

For questions or assistance, contact:

Email: support@steeze.in Instagram: @steeze.in_

2. Eligibility

By using our website or placing an order, you confirm that you are at least 18 years of age, or are placing the order with the involvement and consent of a parent or legal guardian. STEEZE reserves the right to refuse or cancel orders where there is reasonable belief that this requirement has not been met.

3. Use of Our Website

You agree to use the STEEZE website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our website, systems, or accounts
Interfere with the operation or security of the website
Upload or transmit malicious software
Copy, reproduce, modify, or distribute website content without permission
Use our website to impersonate another person or business
Provide false or misleading information when placing an order

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other information displayed on our website are accurate.

However:

Actual product colors may vary slightly depending on your device or screen settings.
Minor variations may occur between individual products, particularly as products are made-to-order.
Product measurements may have reasonable manufacturing tolerances.
Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

5. Product Availability

STEEZE products are made-to-order (print-on-demand) and are produced after an order is placed, rather than shipped from pre-existing stock.

If a product cannot be produced after you place an order — for example, due to discontinued designs or materials — we may contact you and offer:

A suitable replacement, where available;
Store credit; or
A refund for the affected product.

We reserve the right to limit quantities or discontinue products at any time.

6. Pricing

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, or other fees will be displayed during the checkout process where applicable.

Although we make reasonable efforts to ensure pricing accuracy, an accidental pricing error may occur.

If an order has been placed with an incorrect price due to an obvious error, we may contact you before processing the order and provide the option to proceed at the correct price or cancel the order for a refund.

7. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability or production constraints
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Shipping limitations
Payment issues
Violation of these Terms

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

8. Customer Information

You are responsible for providing accurate information when placing an order, including:

Full name
Email address
Phone number
Billing address
Shipping address

STEEZE is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you realize that you have entered incorrect information, contact us as soon as possible at support@steeze.in. We will make reasonable efforts to assist, but changes may not be possible after an order has been processed or shipped.

9. Payments

Payments are processed through the payment methods and third-party payment providers available at checkout.

You agree to provide accurate and valid payment information.

STEEZE does not intentionally store complete payment-card information on its own systems.

Payment transactions may be subject to the terms and privacy policies of the relevant payment provider.

10. Cash on Delivery

Where Cash on Delivery (COD) is available, additional conditions may apply.

Customers are expected to accept and pay for legitimate COD orders placed using their details.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability for that customer.

11. Shipping and Delivery

STEEZE will process and ship orders according to the shipping information provided on the website.

Delivery times are estimates and may vary depending on:

Destination
Courier availability
Weather
Public holidays
Regional restrictions
Logistics delays
Unforeseen circumstances

Once an order has been handed over to the shipping provider, delays caused by the courier or circumstances outside STEEZE's reasonable control may not be directly attributable to STEEZE.

Please refer to our Shipping Policy for additional information.

12. Returns and Exchanges

Returns and exchanges are governed by our Return & Exchange Policy. Customers should review that policy before placing an order.

For return or exchange assistance, contact support@steeze.in.

13. Refunds

Approved refunds will be processed according to our Return & Exchange Policy.

Refund processing times may vary depending on the payment method, payment provider, bank, and other circumstances outside STEEZE's direct control.

14. Intellectual Property

All content on the STEEZE website, including but not limited to:

Brand name
Logos
Product designs
Graphics
Photographs
Videos
Text
Website layout
Product descriptions
Marketing materials

is owned by or licensed to STEEZE unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit STEEZE content without our prior written permission.

The STEEZE name, logos, graphics, and other brand assets may not be used in a manner that suggests an unauthorized association with our brand.

15. User-Submitted Content

If you voluntarily submit reviews, photographs, comments, feedback, or other content to STEEZE, you grant us permission to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

You should not submit content that:

Violates another person's rights
Contains unlawful or harmful material
Infringes intellectual-property rights
Contains misleading or fraudulent information
Contains malicious software
Is abusive, threatening, or defamatory

STEEZE reserves the right to remove content that violates these requirements.

16. Promotions and Discounts

Promotional offers, discount codes, and special offers may have additional terms and conditions.

Unless specifically stated otherwise:

Promotions cannot be exchanged for cash.
Multiple discount codes may not be combined.
Promotional offers may have expiry dates.

STEEZE reserves the right to modify or cancel promotions where reasonably necessary.

17. Third-Party Services

Our website may use third-party services, including Shopify, payment gateways, shipping providers, analytics services, advertising platforms, and social-media services.

Your use of these services may also be subject to their respective terms and policies.

STEEZE is not responsible for the independent policies or practices of third-party providers.

18. Website Availability

We aim to keep the STEEZE website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption
Free from technical errors
Free from viruses or other harmful components
Compatible with every device or browser

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

19. Limitation of Liability

To the extent permitted by applicable law, STEEZE will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

20. Force Majeure

STEEZE will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
Floods
Fires
Severe weather
Government restrictions
Strikes
Transportation disruptions
Internet or infrastructure failures
Pandemics or public-health emergencies
Other unforeseen events beyond our reasonable control

21. Privacy

Your use of the STEEZE website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy and Return & Exchange Policy, constitute the entire agreement between you and STEEZE regarding your use of the website and purchase of products, superseding any prior agreements or understandings.

24. Changes to These Terms

STEEZE may update these Terms of Service from time to time.

When changes are made, we will update the "Last updated" date at the top of this page.

Your continued use of the website after changes are posted means that you accept the updated Terms, subject to applicable law.

25. Governing Law and Jurisdiction

These Terms of Service are governed by the applicable laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Ranchi, JHARKHAND , without prejudice to any additional rights available to consumers under applicable Indian consumer-protection law to approach a forum closer to their own location.